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Privacy notice

Privacy Policy for Helios Mining Systems

Last Updated: 07/12/2023

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Thank you for choosing Helios Mining Systems. This Privacy Policy outlines our comprehensive approach to the collection, processing, and protection of your personal information. Please carefully review this policy to understand the intricacies of how we handle your data. By engaging with our services, you expressly agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

1.1 Categories of Personal Information

We collect various categories of personal information, including but not limited to:

  • Identifiers (e.g., name, email address, contact numbers)

  • Financial information (e.g., billing details)

  • Device and network information (e.g., IP addresses, device identifiers)

  • Geolocation data

  • Usage data (e.g., log files, pages viewed)

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1.2 Legal Basis and Purpose Limitation

The processing of your data is based on the legal grounds as stipulated by the GDPR, such as the necessity for the performance of a contract, compliance with legal obligations, protection of vital interests, consent, the performance of a task carried out in the public interest, or the legitimate interests pursued by Helios Mining Systems.

1.3 Special Categories of Personal Data

We do not intentionally collect or process special categories of personal data (sensitive data) unless necessary and with your explicit consent.

1.4 Data Minimization and Retention

We adhere to the principles of data minimization, ensuring that we only collect and process personal data that is strictly necessary for the purposes for which it is collected. Additionally, we establish specific retention periods for different categories of data, aligning with legal and operational requirements.

2. How We Use Your Information

2.1 Purpose Specification

We process your information for specific and explicit purposes, including:

  • Providing and managing our products and services

  • Customer support and communication

  • Marketing and promotional activities

  • Analyzing user behavior for service improvement

2.2 Automated Decision-Making and Profiling

We do not engage in solely automated decision-making processes, including profiling, that produce significant legal effects concerning you.

2.3 Data Protection Impact Assessment (DPIA)

For processing activities that may result in high risks to your rights and freedoms, we conduct comprehensive Data Protection Impact Assessments, ensuring a systematic evaluation of the potential impact on your privacy.

3. Information Sharing

3.1 Third-Party Involvement

In certain instances, we engage with third-party service providers and carefully selected business partners for:

  • Data processing and storage

  • Payment processing

  • Analytics and Reporting

Before engaging such third parties, we establish Data Processing Agreements to ensure that your data is handled by applicable data protection laws.

3.2 International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards, such as Standard Contractual Clauses or Binding Corporate Rules, are in place to protect your privacy.

4. Your Rights

4.1 Individual Rights

As an individual, you have the following rights under the GDPR:

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure (‘right to be forgotten)

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights to automated decision-making and profiling

5. Data Security

5.1 Security Measures

We implement a multi-layered approach to data security, encompassing:

  • Encryption of personal data during transmission and storage

  • Access controls and authentication mechanisms

  • Regular security assessments and audits

  • Incident response and breach notification procedures

6. Changes to This Policy

6.1 Notification

In the event of substantial changes to this Privacy Policy, we will communicate such changes through our website, direct communication channels, or other appropriate means, providing you with the opportunity to review and consent to the updated terms.

7. Data Protection Officer

7.1 DPO Contact

8. Contact Us

8.1 Questions

For any questions regarding this Privacy Policy or our data practices, please contact us.

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