Terms of Service and Refund Policy

Terms of Service

Effective Date: April, 5th 2025

Welcome to Helios Mining Systems. These Terms of Service (“Terms”) govern your access to and use of our consulting services, website, and communications. By engaging with our services, you agree to these Terms.

1. Services Provided

Helios Mining Systems provides specialized consulting services for individuals and companies in the areas of:

Marketing strategy and positioning
Administrative processes and business operations
Financial advisory tailored for business owners

Services may be delivered in person or remotely, based on client needs and project scope.

2. Client Onboarding

Clients may request services through our website or direct contact. All engagements begin with an initial consultation, followed by a proposal outlining the scope of work, timeline, and fees. Work begins only after mutual agreement.

3. Eligibility

To use our services, you must:

Be at least 18 years old
Be authorized to represent yourself or your business
Provide accurate, complete, and up-to-date information

4. Fees and Payments

All fees will be clearly communicated prior to the start of any service. Payment terms (including deposit, due dates, and methods) are agreed upon in writing. Payments are accepted via secure channels, including Stripe.

Invoices must be paid as per the agreed terms unless otherwise stated.

5. Confidentiality

Helios Mining Systems treats all client data and business information with strict confidentiality. We will never share or disclose your information without your written consent, unless required by law.

6. Intellectual Property

All materials, plans, and deliverables shared with clients remain the intellectual property of Helios Mining Systems unless otherwise agreed. Clients receive a limited license to use the materials solely for internal use.

7. Termination

Either party may terminate a service agreement with written notice. If any work has already been completed, the client is responsible for payment up to that point.

Refund & Cancellation Policy

1. Consulting Services

Once a service engagement has begun, payments are non-refundable due to the custom nature of our work. However, cancellations made within 48 hours of booking—and before any work begins—are eligible for a full refund.

2. Deposits

Deposits (if required) are non-refundable, except if a cancellation is made within the initial 48-hour grace period prior to the service start date.

3. Rescheduling

Clients may reschedule consultations or meetings with at least 24 hours’ notice. Excessive or last-minute rescheduling may incur additional charges.

4. Service Disputes

If you're not satisfied with a service outcome, please contact us at heliosminingsystems@gmail.com within 3 days of delivery. We will review the issue and work with you toward a fair resolution, which may include revision or partial refund at our discretion.

5. KYC / AML Policy Overview

Know Your Customer (KYC) and Anti-Money Laundering (AML) Compliance
To protect all parties and comply with applicable laws, Helios Mining Systems OÜ implements KYC procedures to verify customer identities before providing certain services. We are committed to preventing money laundering and fraudulent activities by adhering to strict AML policies.

Privacy Policy

To understand how we collect and use your personal data, please refer to our Privacy Policy, available on our website.

Contact Information

Helios Mining Systems
Pärnu mnt. 41a-303,
10119 Tallinn, Estonia
Phone: +30 6948420357
Email: heliosminingsystems@gmail.com